Refund & Cancellation Policy

1. Overview

We strive to provide excellent diagnostic services. This policy outlines our terms for refunds and cancellations.

2. Cancellation Policy

• > 2 hours before: Free cancellation, full refund
• < 2 hours before: 50% cancellation fee
• No-show: No refund

3. Refund Eligibility

3.1 Full Refund

• Service not provided due to our technical issues
• Cancellation within free window
• Duplicate payment

3.2 Partial Refund

• Late cancellations per policy
• Incomplete service due to non-compliance

3.3 Not Eligible

• Services completed and reports delivered
• No-show
• After sample collection

4. Refund Process

1. Contact customer service within 7 days
2. Provide booking reference
3. Explain reason and attach documents (if any)

• Card: 5-7 business days
• Net Banking: 3-5 business days
• Wallets: 1-3 business days

5. Contact for Refunds